Help & Support

Repair Service and Outages

       No matter which area your service is in, you can call our repair line to report a service problem after hours or on the weekend.

Dial 970-358-4200 to leave a message for our on-call technicians.

Messages after hours and on the weekends are delivered to our technicians. After the message has been received, you’ll be hearing from our on-call technician or from office staff, when they return, and your service problem will be addressed as quickly as possible. Some problems can be solved remotely, and we can get your service up again very quickly. If we need to send someone out to your location, the technician will be able to give you an idea when to expect someone to begin looking for the trouble at your end.

In the case of an outage that is affecting more than one subscriber, we will post the details on our Facebook & Instagram pages in an attempt to notify those who are affected by the outage and give us an opportunity to keep those customers updated as we identify the trouble and complete repairs.

Email Troubles

If you are experiencing problems sending and receiving emails at your plainstel.com address, you can always dial our tech support number, as listed below. If you are looking for mail from a specific address, it may be caught in your email filter. Click here for more information about how to check your email filter for quarantined messages.